FAQ'S
1. I just placed an order, when will it ship?
📦 Orders placed before 3 PM will be dispatched on the same day. For orders placed after 3 PM, they will ship the following business day. We’ll send you a tracking number as soon as the package is on its way, ensuring transparency from the moment it leaves us. If you don't receive a tracking number within 24 hours, please contact us at 📧 info@elitewigs.co.
2. How can I track my order?
🛰️ Once we ship your order, a tracking number will be provided immediately via email. Use this number to track your delivery status in real-time. In case you don’t receive it, please email us at 📧 info@elitewigs.co.
3. Do you offer international shipping?
🌍 Absolutely! We ship worldwide, with different delivery times depending on your location. Our shipping options include:
- Express Shipping: 3-7 business days
- Free Economy Shipping: 15-30 business days For specific shipping queries, contact us at 📧 info@elitewigs.co.
4. Do you offer express shipping?
🚀 Yes, we offer express shipping options that deliver within 3-7 business days, depending on your region. Shipping rates and availability will be displayed during checkout for your convenience.
5. What if I entered the wrong shipping address?
🏡 If you've accidentally entered the wrong address, please notify us within 12 hours of placing your order. Contact us at 📧 info@elitewigs.co to update the information. Unfortunately, we can't make any changes after 12 hours.
6. Can I cancel my order?
🛑 Orders can only be canceled within one hour of placing the order, as we begin the fulfillment process immediately. After this period, cancellations are not possible. Please ensure all order details are accurate before finalizing your purchase.
7. What if my package is lost or stolen?
🔍 If your package is lost or stolen, contact us immediately. All our shipping carriers provide insurance for packages based on value and fragility, and we will work with the carrier to resolve the issue. Reach out to 📧 info@elitewigs.co for support.
8. Can I return or exchange my wig?
🔄 We only offer returns or exchanges for defective or damaged products. Custom wigs, once production begins, are not eligible for cancellation. Please contact us within 24 hours of receiving your order if there are any issues, and we will arrange for a replacement or store credit. Note that we cannot provide refunds just because the product isn’t to your liking.
9. What currency are the prices I see on the site?
💲 Prices shown may vary depending on your location due to currency conversion. Our site automatically detects your region, ensuring you're billed in the local currency. Reach out to 📧 info@elitewigs.co for any pricing-related questions.
10. What is your return policy?
🚫 Returns are only accepted for defective or damaged items. If your product arrives defective, notify us within 24 hours at 📧 info@elitewigs.co, and we'll assist in returning it. Once the item is confirmed as defective, a replacement or store credit will be offered. We do not offer refunds for reasons of personal preference.
11. Do I need to pay taxes or duties?
💰 Taxes and duties are not included in the price you see at checkout. Depending on your location, these fees are the customer's responsibility upon delivery. Contact your local customs office for more details.
12. Do you offer refunds for custom wigs?
❌ Custom wigs, once production has started, cannot be canceled or refunded. Since these wigs are made to order, please double-check your custom details before completing the purchase. If the wig is defective, we will gladly replace it.
13. How do I care for my wig or hair extensions?
💇♀️ Proper care can extend the life of your wig for up to 2 years, or longer with excellent maintenance! We recommend using mild shampoo and avoiding excessive heat. For detailed instructions, check out our upcoming blog or reach out to 📧 info@elitewigs.co.
14. What payment methods do you accept?
💳 We accept major credit cards (Visa, Mastercard, American Express, Discover) and digital payments like Shop Pay and Google Pay. Feel free to contact us at 📧 info@elitewigs.co if you have questions regarding payments.
15. What if my wig is damaged?
📦 If your wig arrives damaged, please email us within 24 hours of receiving it at 📧 info@elitewigs.co. We will arrange a return and inspect the item. After verification, we'll either offer a replacement or store credit. We cannot offer refunds for damages that occurred after delivery.
16. Do you offer discounts or promotions?
🎉 Yes! We regularly provide discounts and promotions to all our clients. Sign up for an account to unlock exclusive discounts and subscribe to our newsletter to stay informed about the latest offers. For more details, visit 📧 info@elitewigs.co.
17. Do you offer gift cards?
🎁 Yes, we offer gift cards in various denominations, perfect for gifting to loved ones! These can be redeemed at checkout and never expire. For more details, check out our Gift Card page or reach out to 📧 info@elitewigs.co.
18. What if I am not happy with my order?
💔 We’re sorry you’re not satisfied. Unfortunately, we only offer refunds on defective or damaged products. Please reach out to us within 24 hours of receiving your order if you have any concerns. We’ll be happy to assist you at 📧 info@elitewigs.co.
19. Contact Information
📞 We’re here to assist you 24/7! Whether you have a question, need support, or simply want to share your thoughts, we’re just a message away.
- 💬 Live Chat: Available around the clock on our website for instant assistance.
- 📧 Email: info@elitewigs.co — We typically respond within 24 hours or less!
- 📲 WhatsApp: +1 (829) 916-0323 — Reach out for quick updates and real-time support.
We strive to provide an exceptional shopping experience to each of our customers. Your satisfaction is our top priority, and we’re always here to help with any needs related to our products, services, or website.